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Customer Service

  • How do I take care of my Crumpler bag?

    You can do a number of things to make sure that your Crumpler bag looks the best it can. To begin with, here are a few things that won’t work. Never put a bag through the washing machine. Our bags are not meant to go through a spin cycle and therefore should also never be placed in a tumble dryer. The internal stitching and material can be affected by prolonged exposure to detergents and the heat of a tumble dryer will cause wet areas of the bag to wrinkle. Also it is hard for the padding to dry inside the bag after it has been completely immersed in water for a long period. Foam is porous and can trap water deep within itself when immersed and compressed. Think of it like a sponge, when you squeeze it in water it will absorb more.

    The biggest deteriorating factor to a Crumpler bag will be the gradual erosion of the water resistant coating applied to the outside of the Chicken Tex Supreme™. This is unavoidable, as prolonged rubbing on the surface will erode the coating. After a while you may notice that when rain falls on the bag, it no longer beads and falls off. To fix this, first clean the bag with a watery sponge and some shampoo. This will get rid of the grime and leave the fabric in the best condition. After cleaning, allow the bag to dry. Then apply an off-the-shelf water repellent spray, which is usually used for leather or outdoor jackets. Again allow your bag to dry fully before use and your coating will be as good as new.

  • When will I receive my order?

    Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is about 6 working days (dispatch within 3 working days + around 3 working days for DHL / carrier) from the time payment in full has been received.

    Our service and distribution centre is closed on weekends and public holidays and weekdays after 18:00 (CET)

  • Does Crumpler deliver to where I live? What are the delivery costs?

    We deliver to the following European countries:
    Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & the United Kingdom

    You can find an overview of the respective shipping charges on our Shipping Info.

  • What are my Payment Options?

    We accept payments via Visa / MasterCard, PayPal, Bank Transfer, Sofortüberweisung and iDeal.

  • Does Crumpler keep my credit card details?

    No, after your credit card is approved, Crumpler's computer system generates an authorization number. At this point your credit card details are erased, and the system only recognizes the authorization number.

  • How can I return my Crumpler product?

    You can return your order up to 14 days after receiving it. See our Return Page to learn more about our Return Policy.

  • How do I find the nearest Crumpler retail store?

    We have 5 official Crumpler retail stores in Berlin, Hamburg and Cologne Germany. Take a look at the Store Locator to find your local Crumpler Store or dealer store, where you can see, touch and buy Crumpler products.

  • Where can I find the 'Marry your Bag' registration?

    We are working on it, to make your next Crumpler Wedding even more romantic...if you would like us to let you know when it is up and running, you can submit Marry Your Bag your name and email address.

  • Other questions?

    If you have any other questions, please contact us.

    Maybe you want to know how many people live in your street or even what laptop will fit in a Dinky Di. Either check the label, look at our Customer Service page....... or.... send all the questions to us and we will try really really really hard to answer them. .

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