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Return Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your:

Name
Address
Email Address
Telephone or Fax Number (when available)
decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or Email)

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The cancellation shall be addressed to:
nobrainer GmbH
c/o Crumpler Online Shop
Brunnenstr. 29
VH EG Links
10119 Berlin
Germany
Email: info@crumpler.eu

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods, unless the individual product you are returning has a value of over 40 EUR/ 40 GBP / 300 DKK / 360 SEK, for which we will provide you with a free return shipping service, should you wish. Please contact us to arrange for your return label to be sent to you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

-----End of the Cancellation Clause-----

 

About Return Costs

As outlined above, your return shipment is free if the individual product you are returning has a value of over EUR 40 / GBP 40 / 300 DKK / 360 SEK. If your return is not free of charge, a fixed amount of your refund will be deducted to cover the shipping costs (you will be advised of the amount when you request a return shipment). These instructions apply only to products sold directly by homepage over our website.

In which cases is the return shipment free?

Your return is free of charge in the following cases:
1. You have canceled the purchase of an item within the scope of the right of withdrawal within 14 days and the price of the returned item exceeds EUR 40 / GBP 40 / 300 DKK / 360 SEK (Note: The sum of EUR 40 / GBP 40 / 300 DKK / 360 SEK applies to each returned item and not to the total value of the return). For more information about this please see our terms and conditions.

2. You have received an incorrect, damaged or defective product.

If you have used our pre-franked return shipping label for your return, the service is free in the above mentioned cases.

What does "pre-franked return shipping label" mean?

Pre-franked return labels – which you can print from our online returns request page, are currently available for returns within Germany, as well as from the following countries:

Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

Returns from the above-listed countries should be dropped off up at your post office.

The individual return labels are coded and valid only for the particular return to which they were issued. Please always use only one return shipping label per shipment and do not send back any products from different orders in one shipment to us. This complicates the processing of your refund. You can track the shipment process.

If your return is not free

If your return does not qualify for free shipping, a fixed amount from your refund will be deducted for the return costs. This charge will not exceed 4.50 EUR for returns within Germany (including value-added tax). When returning goods from other countries, this fee is EUR 12 / GBP 12 / DKK 90 / SEK 110 (including value-added tax).

Please note: If multiple items in one shipment are returned, we reserve the right to charge a share of the return shipping costs for items that do not meet at least one of the 2 conditions mentioned earlier. You will receive a pre-franked return shipping label for your return.

Shared return costs Calculation Table

You send back:

Where....

Within Germany

Rest of Europe

 

 

EUR

EUR

GBP

DKK

SEK

 1 item

 at least one of the conditions for a free return service is met

   Free Return Shipping

 1 item

 none of the conditions for a free return service are met

 4.50 EUR

 12 EUR

 12 GBP

 90 DKK

 110 SEK

2 items 

1 item meets at least one of the conditions for the free return service
1 item meets none of the conditions for a free return service

 2.25 EUR

 6 EUR

 6 GBP

 45 DKK

 55 SEK

 3 items

1 item meets at least one of the conditions for the free return service
2 items meet none of the conditions for a free return service

 3.00 EUR

 8 EUR

 8 GBP

 60 DKK

 75 SEK

 4 items

1 item meets at least one of the conditions for the free return service
3 items meet none of the conditions for a free return service

 3.38 EUR

9 EUR

9 GBP

68 DKK

83 SEK

 4 items

3 items meet at least one of the conditions for the free return service
1 item meets none of the conditions for a free return service

1.50 EUR

4 EUR

4 GBP

30 DKK

36 SEK

 4 items

2 items meet at least one of the conditions for the free return service
2 items meet none of the conditions for a free return service

2.25 EUR

6 EUR

6 GBP

45 DKK

55 SEK

Above prices include VAT

You want to return your Crumpler Bag?

Are you sure? Let us know how you purchased the Crumpler Bag then we can tell you the best way to return it.

  • I bought my bag on the official Crumpler Website and have my receipt.

    When the article you wish to return has a value over €40, we will provide you with a DHL return label so that you can return the article to us for free. Please click here for your return label.

    The item(s) should be returned to:
    Crumpler Online Shop
    Brunnenstr. 29
    VH EG Links
    10119 Berlin
    Germany

    If you have it at hand, please include a copy of the original invoice.

  • I bought my bag at an official Crumpler Retail Shop and have my receipt.

    Easy. If you are returning the product within 7 days of purchase, we can offer you a full refund against the price you purchased you bag for. If you are returning you bag within 14 days of the date of purchase we can make a product exchange equal to the value of the purchased bag. Please visit or contact your local Crumpler Shop in order to make the return or exchange.

    If you bought your bag more than 14 days ago, and have now changed your mind, unfortunately we cannot accept the return. Sorry.

    Products should be returned in the same condition to which they are purchased. They must be unused.

    Secondly, you can return your bag under our 30 year guarantee. If your bag is broken because workmanship, manufacturing faults or materials faults you can bring it to us for assessment for return. We will either fix your bag or in some circumstances provide you with the nearest replacement (some lines are discontinued and we can not insure a direct exchange). To ensure fast handling please please contact, or go to your local Crumpler Shop and they will be happy to help!

  • I bought my bag at an official Crumpler Retail Shop / Website but DO NOT have the receipt.

    Nice, you picked one of our original Crumpler Stores or our Online Shop to make your purchase.

    Unfortunately we need the receipt as proof of purchase to be able to take product back, so you will have to love the product you have already bought....and next time, keep your receipt.

  • I bought my bag in a shop that sells other brands too (not a Crumpler Shop) or from a (non Crumpler) online dealer.

    Please contact your third party dealer directly to make the return.

    At this stage, we can only take 30 year guarantee returns, and return bags bought at our own retail or online shops.

  • I bought it on eBay.

    If you purchased your bag from our Official eBay Shop Crumpler Taschen, then you have 30 days to return your bag. Simply send an email to markets@crumpler.eu and let us know you would like to send it back.

    If you bought your bag from another eBay shop, then please contact that seller to return your bag.

  • I found it on the street and picked it up!

    Score! That is pretty lucky, but sorry mate, as we can not guarantee for the origin of this bag we can not take it back.

  • Hmmm, I don’t remember anymore.

    If you cannot prove the origin of purchase, we cannot either, so unfortunately cannot take the product back. Sorry for that.

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