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PLEASE REFER TO THIS COMPREHENSIVE HELP SECTION. WE THINK WE'VE COVERED IT ALL... BUT IF NOT, PLEASE FEEL FREE TO CONTACT US!
CRUMPLER GUARANTEE - WE GIVE YOU 30 YEARS.
30 YEARS GUARANTEE? SERIOUS? YES, SERIOUS!
We are not only saying it - we mean it. Crumpler is producing great things. Our products are not only extremely good looking but also in top quality. And cause we're so damn sure about it we guarantee it.
All bags are handmade and are subject to rigorous tests throughout the whole production process. We love our bags (would we name them otherwise?) and we want you to feel that love, too. Every day, as long as possible but at least 30 years. Guaranteed.
However, real life is tough... sometimes more and sometimes less. If you have a damaged Crumpler product that you have bought directly via our website or our direct marketplaces and you wish to have it repaired and have your receipt, please send us an email to info@crumpler.eu including that receipt plus 1-2 pictures of the fault. We will then do our best to nurse your bag back to health.
Should your Crumpler have come to you from a different place, please contact our repair team at repair@crumpler.de and they will also do their best to restore it back to its old glory. Please also make sure to include your receipt and 1-2 pictures of the fault.
Detailed information on what is included in the 30 year guarantee can be found in our Terms and Conditions.
You can do a number of things to make sure that your Crumpler bag looks the best it can. To begin with, here are a few things that won’t work. Never put a bag through the washing machine. Our bags are not meant to go through a spin cycle and therefore should also never be placed in a tumble dryer. The internal stitching and material can be affected by prolonged exposure to detergents and the heat of a tumble dryer will cause wet areas of the bag to wrinkle. Also it is hard for the padding to dry inside the bag after it has been completely immersed in water for a long period. Foam is porous and can trap water deep within itself when immersed and compressed. Think of it like a sponge, when you squeeze it in water it will absorb more.
The biggest deteriorating factor to a Crumpler bag will be the gradual erosion of the water resistant coating applied to the outside of the Chicken Tex Supreme™. This is unavoidable, as prolonged rubbing on the surface will erode the coating. After a while you may notice that when rain falls on the bag, it no longer beads and falls off. To fix this, first clean the bag with a watery sponge and some shampoo. This will get rid of the grime and leave the fabric in the best condition. After cleaning, allow the bag to dry. Then apply an off-the-shelf water repellent spray, which is usually used for leather or outdoor jackets. Again allow your bag to dry fully before use and your coating will be as good as new.
Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is about 6 working days (dispatch within 3 working days + around 3 working days for DHL / carrier) from the time payment in full has been received.
Our service and distribution centre is closed on weekends and public holidays and weekdays after 18:00 (CET)
We deliver to the following European countries:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & the United Kingdom
You can find an overview of the respective shipping charges on our Shipping Info.
We accept payments via Visa / MasterCard, PayPal, Bank Transfer, Sofortüberweisung and iDeal.
You can return your order up to 14 days after receiving it. See our Return Page to learn more about our Return Policy.
We have 5 official Crumpler retail stores in Berlin, Hamburg and Cologne Germany. Take a look at the Store Locator to find your local Crumpler Store or dealer store, where you can see, touch and buy Crumpler products.
If you have any other questions, please contact us.
Maybe you want to know how many people live in your street or even what laptop will fit in a Dinky Di. Either check the label, look at our Customer Service page....... or.... send all the questions to us and we will try really really really hard to answer them. .
Crumpler exclusively uses DHL and their local carrier partners to deliver your orders. Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is about 6 working days (dispatch within 3 working days + around 3 working days for DHL / carrier) from the time payment in full has been received.
Our service and distribution centre is closed on weekends, German public holidays and weekdays after 18:00 (CET).
We deliver to the following countries:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & the United Kingdom
Deliveries to non-EU countries can incur additional duties, taxes and fees.
You can find an overview of the respective shipping charges in the table below.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your:
Name
Address
Email Address
Telephone or Fax Number (when available)
decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or Email)
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The cancellation shall be addressed to:
nobrainer GmbH
c/o Crumpler Online Shop
Brunnenstr. 29
VH EG Links
10119 Berlin
Germany
Email: info@crumpler.eu
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods, unless the individual product you are returning has a value of over 40 EUR/ 40 GBP / 300 DKK / 360 SEK, for which we will provide you with a free return shipping service, should you wish. Please contact us to arrange for your return label to be sent to you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
As outlined above, your return shipment is free if the individual product you are returning has a value of over EUR 40 / GBP 40 / 300 DKK / 360 SEK. If your return is not free of charge, a fixed amount of your refund will be deducted to cover the shipping costs (you will be advised of the amount when you request a return shipment). These instructions apply only to products sold directly by homepage over our website.
Your return is free of charge in the following cases:
1. You have canceled the purchase of an item within the scope of the right of withdrawal within 14 days and the price of the returned item exceeds EUR 40 / GBP 40 / 300 DKK / 360 SEK (Note: The sum of EUR 40 / GBP 40 / 300 DKK / 360 SEK applies to each returned item and not to the total value of the return). For more information about this please see our terms and conditions.
2. You have received an incorrect, damaged or defective product.
If you have used our pre-franked return shipping label for your return, the service is free in the above mentioned cases.
Pre-franked return labels – which you can print from our online returns request page, are currently available for returns within Germany, as well as from the following countries:
Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary
Returns from the above-listed countries should be dropped off up at your post office.
The individual return labels are coded and valid only for the particular return to which they were issued. Please always use only one return shipping label per shipment and do not send back any products from different orders in one shipment to us. This complicates the processing of your refund. You can track the shipment process.
If your return does not qualify for free shipping, a fixed amount from your refund will be deducted for the return costs. This charge will not exceed 4.50 EUR for returns within Germany (including value-added tax). When returning goods from other countries, this fee is EUR 12 / GBP 12 / DKK 90 / SEK 110 (including value-added tax).
Please note: If multiple items in one shipment are returned, we reserve the right to charge a share of the return shipping costs for items that do not meet at least one of the 2 conditions mentioned earlier. You will receive a pre-franked return shipping label for your return.
When the article you wish to return has a value over €40, we will provide you with a DHL return label so that you can return the article to us for free. Please click here for your return label.
The item(s) should be returned to:
Crumpler Online Shop
Brunnenstr. 29
VH EG Links
10119 Berlin
Germany
If you have it at hand, please include a copy of the original invoice.
Easy. If you are returning the product within 7 days of purchase, we can offer you a full refund against the price you purchased you bag for. If you are returning you bag within 14 days of the date of purchase we can make a product exchange equal to the value of the purchased bag. Please visit or contact your local Crumpler Shop in order to make the return or exchange.
If you bought your bag more than 14 days ago, and have now changed your mind, unfortunately we cannot accept the return. Sorry.
Products should be returned in the same condition to which they are purchased. They must be unused.
Secondly, you can return your bag under our 30 year guarantee. If your bag is broken because workmanship, manufacturing faults or materials faults you can bring it to us for assessment for return. We will either fix your bag or in some circumstances provide you with the nearest replacement (some lines are discontinued and we can not insure a direct exchange). To ensure fast handling please please contact, or go to your local Crumpler Shop and they will be happy to help!
Nice, you picked one of our original Crumpler Stores or our Online Shop to make your purchase.
Unfortunately we need the receipt as proof of purchase to be able to take product back, so you will have to love the product you have already bought....and next time, keep your receipt.
Please contact your third party dealer directly to make the return.
At this stage, we can only take 30 year guarantee returns, and return bags bought at our own retail or online shops.
If you purchased your bag from our Official eBay Shop Crumpler Taschen, then you have 14 days to return your bag. Simply send an email to markets@crumpler.eu and let us know you would like to send it back.
If you bought your bag from another eBay shop, then please contact that seller to return your bag.
Score! That is pretty lucky, but sorry mate, as we can not guarantee for the origin of this bag we can not take it back..
If you cannot prove the origin of purchase, we cannot either, so unfortunately cannot take the product back. Sorry for that.
CAN'T FIND THE ANSWER? CONTACT US!
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POPULAR QUESTIONS
Please contact return@crumpler.eu and attach the following informations:
- Name
- Order number
- Email Address
- Products you want to return
CRUMPLER WARRANTY- WE GIVE YOU 5 YEARS.
We don´t just say it. We mean it! Crumpler produces great things. Our products are not only extremely good looking but also have a top quality. And because we're so damn sure about it, we guarantee it.
All bags are handmade and are subject to rigorous tests throughout the whole production process. We love our bags! Would we name them otherwise? and we want you to feel that love too. Every day, for as long as possible but for at least 5 years. Guaranteed.
However, real life is tough... sometimes more and sometimes less. If you have a damaged Crumpler product that you have bought directly from our website or from our direct marketplaces and you wish to have it repaired, please send us an Email to info@crumpler.eu with a copy of the receipt and 1-2 pictures of the fault. We will then do our best to nurse your bag back to health.
Should your Crumpler have come to you from a different place, please contact our repair team at repair@crumpler.de and they will also do their best to restore it back to its old glory. Please also make sure to include your receipt and 1-2 pictures of the fault.
Detailed information on what is included in the 5 year guarantee can be found in our Terms and Conditions.
You can do a number of things to make sure that your Crumpler bag looks the best it can. To begin with, here are a few things that won’t work. Never put a bag in the washing machine. Our bags are not meant to go through a spin cycle and should therefore also never be placed in a tumble dryer. The internal stitching and material can be affected by prolonged exposure to detergents and the heat of a tumble dryer will cause wet areas of the bag to wrinkle. Additionally, it is hard for the padding to dry inside the bag after it has been completely immersed in water for a long period. Foam is porous and can trap water deep inside itself when immersed and compressed. Think of it like a sponge, when you squeeze it under water it absorbs even more.
The biggest deteriorating factor to a Crumpler bag will be the gradual erosion of the water-resistant coating applied to the outside of the Chicken Tex Supreme™. This is unavoidable as prolonged rubbing on the surface will erode the coating. After a while you may notice that when rain falls on the bag, water beads no longer form and fall off. To fix this, first clean the bag with a damp sponge and a little regular shampoo. This will get rid of the grime and leave the fabric in the best condition. After cleaning, allow the bag to dry naturally. Then apply an off-the-shelf water repellent spray which is usually used for leather or outdoor jackets. Again allow your bag to fully dry before use and your coating will be as good as new. Plastic parts and plastic-coated textile materials can also be cleaned and cared for using commercially available products. Please read the directions for use carefully on the chosen cleaning liquid.
Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is 3-6 working days from the time payment in full has been received.
Our service and distribution centre is closed on weekends, German public holidays and weekdays after 18:00 (CET)
We deliver to the following European countries:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. (Jersey & Guernsey excluded), with exception to the special delivery areas.
You can find an overview of the respective shipping charges and special delivery areas in our Shipping Info.
We accept payments by Visa / MasterCard, PayPal, Bank Transfer, Prepayment and iDeal.
You can return your order up to 14 days after receiving it. See our Return Page to learn more about our Return Policy.
We have 3 official Crumpler retail shops in Germany: Berlin, Hamburg and Cologne. Take a look at the Shop Locator to find your local Crumpler shop or dealer shop, where you can see, touch and buy Crumpler products.
If you have any other questions, please contact us.
Maybe you would like to know how many people live in your street or even which laptop fits in a Dinky Di. Either check the label, look at our Customer Service page....... or.... send all the questions to us and we will try really, really, really hard to answer them. .
CAN'T FIND THE ANSWER? CONTACT US!
Fields marked with an * are required