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TERMS & CONDITIONS
SHIPPING & HANDLING
DATA PRIVACY NOTICE
Thank you for visiting our website and for your interest in our company. The protection of your personal data is of high importance to us and we wish you to feel safe visiting our internet sites.
In the following, we describe which information we collect when you visit our website and how this information is used.
You can find our contact details, as the data controller, in the disclaimer.
DATA PROTECTION OFFICER
You can contact our data protection officer directly:
Tel.: +49 221 94 99 54 60
In respect to your personal data, you have the right to request from us information, correction, erasure or limitation in accordance with the legal regulations. Furthermore, we provide you with your data in a structured, conventional and machine-readable format. If we use your data based on your authorisation (e.g. when you subscribe to our newsletter), you may revoke your authorisation at any time. From the time of revocation, we will no longer use your data for this purpose. If we believe to have a legitimate interest in processing your data, you may contact us via firstname.lastname@example.org and raise your objection. Irrespective thereof, you may at any time contact the responsible supervising authorities. .
RIGHTS TO WITHDRAW
If your personal data are based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 f. GDPR, you have the right to object to the processing of your personal data, if there are reasons arising from your particular situation. In the event of a justified objection, we will no longer process the personal data.
ERASING OF DATA
When your data are no longer needed for the specified purposes or if their storage is inadmissible for other legal reasons, we will delete them. Excluded from this, are lawfully collected data which we are obliged to store for legal reasons. Please note that for each deletion the data are initially blocked in order to avoid accidental erasure or potential willful damage. For technical reasons, data may in certain cases be duplicated in data backup files or by mirroring. Such copies may be erased after some delay due to technical reasons.
PROVISION OF OUR WEBSITE
You can visit our website without providing any personal information. Each time one of our website pages is accessed, the web server automatically stores only the IP address, date and time of your request, the time zone difference from Greenwich Mean Time (GMT), the content of your request (specific site), the access status/http status code, the respective quantity of data transmitted, the website from which the request is sent, the browser, the operating system and its interface, as well as the language and version of the browser software. These data are never stored specifically to your person. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of our site and to improve our services. If the IP address is to be regarded as personal, it will be deleted after 90 days at the latest, unless there are other compelling reasons to the contrary.
USE OF LINKS
The website of the data controller may contain links (hyperlinks/references to other websites). If you follow one of these links, please note that these websites are subject to their own data protection notifications and the data controller cannot assume any responsibility or guarantee for the data protection conditions of these websites.
If you make enquiries via the contact forms on our website, we will process the data provided by you in order to be able to respond to you. Long-term storage will only take place, as far as your enquiry requires this. Otherwise, your data will be deleted at the latest after six months.
You can subscribe to our newsletter on our website in order to receive information on our products, services and events. We use the data you provide us, within the scope of the approval given by you, to send you our newsletter.
In order to verify your identity, the subscription is processed by use of a double opt-in procedure. After entering your data on our website, you will first receive a confirmation by e-mail. Only by clicking a button in our confirmation e-mail will the application process be completed.
You may at any time unsubscribe from our newsletter either by sending us directly an e-mail or using the unsubscribe link found in every newsletter.
Our newsletters contain a so-called “web beacon” for the described above. Within the scope of this retrieval technical information such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviours that are based on their retrieval locations (which can be determined using the IP address) or access times.
The statistical surveys also include determining whether the newsletters are opened, when the newsletters are opened and which links within the newsletters are clicked. For technical reasons, this information can be assigned to individual recipients. However, we do not aim to observe individual users. The evaluations serve to recognize the reading habits of our users and to adapt the contents of our newsletters to them or to send different content according to the interests of our users.
You may at any time unsubscribe from our newsletter either by sending us directly an e-mail or using the unsubscribe link located in every newsletter.
You may register on our website and create a user account. Some of the services offered by us may only be rendered to registered users. Therefore, we collect the data you have provided for this purpose in order to be able to complete the application process. The quantity of data depends on the information provided by you and is derived from the input masks. The storage period of this data depends on the duration of your registration. After deletion of the account, the storage period of the data depends on the legal retention periods.
IN OUR ONLINE SHOP: DATA COLLECTION AND USE FOR CONTRACT PROCESSING
We collect personal data when you voluntarily provide it to us in connection with your order, when establishing contact with us (e.g. via the contact form or e-mail) or when opening a customer account.
Mandatory fields are marked as such and by not filling those fileds out you will not be able to send the establishment of contact. Contact information required by the mandatory fields are needed for contract processing, or for processing your contact, or for the opening of the customer account. Without this contact information, you will not be able to place an order or open an account. Which data is collected can be seen from the respective input forms. We use the data provided by you to process contracts and your enquiries.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is also permitted by law and which we have informed you within this declaration. The deletion of your customer account is possible at any time and can be done by sending a message to PrivacyPolicy@crumpler.eu.
IN OUR ONLINESHOP: DATA TRANSFER
For the fulfilment of the contract we pass on your data to companies commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. The payment service provider has an independent right or obligation to process your personal data. The applicable data protection regulations can be found in the data protection declaration of the payment service provider. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
COMMENTS AND FORUMS
If comments or other contributions are left on the website, information about the time of entry and the chosen user name (pseudonym) will also be stored and published. Furthermore, the Internet Service Provider (ISP) of the IP address assigned to the user is logged. This IP address is stored for security reasons and in the event that the user violates the rights of third parties or publishes illegal content when submitting a comment. The personal data collected will not be disclosed to third parties, unless such disclosure is required by law or serves as legal defence of the data controller.
In order to make our website as user-friendly as possible, we use so-called “cookies”. Cookies are small text files which are allocated to your browser and stored on your hard disk and that serve to provide specific information to the site setting the cookie (by us in this case).
You may make various settings for cookies in your browser, block them and delete the cookies set. However, we kindly ask you to note that without cookies you might not be able to use all the services provided on our website.
If third-party cookies are used on this page, please refer here to the implemented services for further information.
We use the tool Google Analytics by Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Analytics works with text files that are stored on your device (so-called “cookies”) in order to obtain information on your website use. Google uses this information on our behalf in order to provide us with evaluations of your website use, reports on activities on the website and further services. The data regarding your website use, collected with the help of “cookies”, are usually transferred to the servers of Google in the USA and are stored there. Data that may otherwise exist about you and is deposited at Google will not be combined.
Moreover, we use the masking function “anonymizeIP“. Before your IP address is transferred to the Google servers in the USA, it is shortened in the EU. Unshortened IP addresses are transferred in rare cases only and are subsequently shortened on servers in the USA. You may avoid this processing by means of the following measures:
It is possible to set your browser so that no “cookies” are stored. This may, however, cause our website to not function properly. Furthermore, it is possible to prevent data collection by means of a browser add-on by Google. This add-on can be found here: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser add-on, e.g. if you use a smartphone and/or tablets, you can prevent data collection by Google Analytics by clicking Opt-outtarget=here. This will set a cookie that prevents data collection. If you revisit our website with a different device or browser, or if you have erased your cookies, you have to set the cookie again.
You can revoke your consent at any time with effect for the future by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.
GOOGLE ADWORDS REMARKETING
We use the Adwords Remarketing function by Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Remarketing allows us to show you only the products that interest you when you visit sites that are part of the Google Display Network (GND). Cookies are stored by your browser to recognise you when you visit GND websites. An analysis of your website usage will then show you advertisements for the products you have already viewed or which may be of interest to you.
To prevent cookies from being saved for remarketing, you can create personalised settings for advertising here http://www.google.com/settings/ads. Alternatively, you can follow the steps according to the instructions on the NAI - Network Advertising Initiative website (http://www.networkadvertising.org/managing/opt_out.asp).
GOOGLE ADWORDS CONVERSION-TRACKING
We use the Adwords conversion tracking function by Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Conversion Tracking allows us to track what happens after a user visits our ad. For example, to find out whether a product is being purchased or to subscribe to our newsletter. By clicking on our Google ad, a cookie is stored on your device to enable this feature. A personal reference is not created. In order to prevent cookies from being saved for conversion tracking, you can make the appropriate settings in your browser. For more information on conversion tracking, please visit https://support.google.com/adwords/answer/1722022?hl=en
This website integrates components of DoubleClick by Google. DoubleClick by Google transfers data to the DoubleClick server with every impression, click or other activity. Each of these data transfers triggers a cookie request to the browser of the person concerned.
DoubleClick by Google is operated by Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
If the browser accepts this request, DoubleClick sets a cookie on the person's information technology system. The purpose of the cookie is to optimise and display advertising. The cookie is used, among other things, to place and display user-relevant advertising and to create or improve reports on advertising campaigns. Furthermore, the cookie serves to avoid multiple insertions of the same advertisement. DoubleClick uses a cookie ID, which is required to process the technical procedure. DoubleClick also uses the cookie ID to capture conversions. Conversions are recorded, for example, if a user has previously seen a DoubleClick advertisement and the user subsequently makes a purchase on the advertiser's website using the same internet browser.
A DoubleClick cookie does not contain any personal data. The person concerned can prevent the setting of cookies by our website at any time by means of using an appropriate setting in the Internet browser, which permanently rejects the setting of cookies.
This website uses the remarketing function "Custom Audiences" of Facebook Inc. ("Facebook"). This function is used to present interest-based advertisements ("Facebook ads") to visitors of this website when they visit the social network Facebook. For this purpose, Facebook's remarketing tag has been implemented on this website.
This tag establishes a direct connection to the Facebook servers when you visit the website. Information that you have visited this website is transmitted to the Facebook server and Facebook assigns this information to your personal Facebook user account.
FACEBOOK CONVERSION / FACEBOOK PIXEL
Due to our legitimate interests in the analysis, optimisation and economic operation of our online offers, we use the so-called "Facebook pixel" by the social network Facebook (operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). With the help of the Facebook pixel, Facebook is able to determine the visitors of our offers as a target group for the presentation of advertisements, so-called "Facebook ads".
If you do not want this, click here to end pixel tracking. This discontinuation applies only to the browser currently in use and only to our website.
On our website we use technologies from Bing Ads (bingads.microsoft.com), which are provided and operated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). Microsoft sets a so-called cookie on your memory, hard disk or the respective terminal device if you have reached our website via a Microsoft Bing advertisement. This allows us and Microsoft to see that someone has clicked on a Bing ad, has been redirected to our website and has reached a predetermined target page (a so-called "conversion site"). We only see the total number of users who have clicked on the Bing ad and who were then forwarded to the "Conversion Site". Microsoft collects, processes and uses information about the cookie from which usage profiles are created using pseudonyms. These usage profiles are used to analyse visitor behaviour and are used to play advertisements. No personal information concerning the identity of the user is processed.
If you do not want information about your behaviour to be used by Microsoft as explained above, you can refuse the setting of a cookie required for this or, for example, via browser settings that generally deactivate the automatic setting of cookies.
You can also prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by Microsoft by clicking on the following link https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-GB and declaring your objection. Further information on data protection, the cookies used at Microsoft and Bing Ads can be found on the Microsoft website https://privacy.microsoft.com/privacystatement.
Anonymised information about the surfing behaviour of website visitors is collected and stored on our website by Criteo GmbH for marketing purposes. This data is stored in the form of cookies on the visitor's computer. Criteo uses an algorithm to analyse the anonymously recorded surfing behaviour. Subsequently, targeted product recommendations can be displayed as personalised advertising banners on other websites (so-called publishers). Under no circumstances can this data be used to personally identify you as a visitor to our website. The data collected will only be used to improve our offers. This information will not be used for any other purpose or passed on to third parties.
You can object to the anonymous analysis of your surfing behaviour on our websites by clicking unsubscribe here at Criteo.
Further information about Criteo can be found in the data protection regulations of Criteo GmbH.
Social buttons from social networks are used on our website (Facebook, Twitter, Google+, Instagram, Pinterest, Youtube and Vimeo). This serves to preserve, in the course of the weighing of interests, the optimal marketing of our offer. In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plug-ins, but only by using a HTML link. This integration ensures that no connection to the servers of the provider of the respective social network is established when a page of our website containing such buttons is viewed. By clicking on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider, where you can (if necessary after entering your login data) for example, press the Like or Share button. The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as the possibility of contact and your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the providers. . http://www.facebook.com/policy.php, https://twitter.com/privacy http://www.google.com/intl/de/+/policy/+1button.html https://help.instagram.com/155833707900388 https://about.pinterest.com/de/privacy-policy https://policies.google.com/privacy?hl=de&gl=de (for youtube) https://vimeo.com/privacy
We use the provider Vimeo for the integration of videos. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, New York, New York 10011.
On some of our websites we use plugins from Vimeo. If you access a webpage of our website with such a plugin, a connection to the Vimeo servers is established and the plugin is displayed. This will transmit to the Vimeo server which of our web pages you have visited. If you are logged in as a member of Vimeo, Vimeo will assign this information to your personal user account. When using the plugin, e.g. by clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo account and deleting the corresponding Vimeo cookies before using our website.
DISCLOSURE OF DATA
We only disclose information to third parties to the extent described in this Data Privacy Notice. For more efficient administration, data are used within the company or data processors are appointed.
We reserve the right to amend or change this data protection declaration at any time with effect for the future. The latest version is available on the website.
Updated: June 2018
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